PINS Sheffield Event
Monday 19 July 2010, 18:00 for 18:30 until 20:00, Organiser: CIMA
Note: the placement of the pin on the map may not be exact
Credit control or quality control?
Venue: Carlton Park Hotel, Moorgate Road, Rotherham, S60 2BG
Speaker: Richard Houlbrook, Director of Recovery Services at the Legal Services Commission
Quality is the fastest way to efficiency, customer satisfaction and loyalty, from staff, customers and shareholders alike. This presentation explores what quality is and its place in the customer value chain. More specifically, if debt is customer feedback on quality, do we harness it?
No charge
Contact: Janice Lowry, 0191 414 0040, janice.lowry@cimaglobal.com, http://www.cimaglobal.com/Events-and-cpd-courses/Events/Credit-control-or-quality-control/
